On 29 March 2017, the Federal Board of Revenue (FBR) has started the Alternative Dispute Resolution (ADRC) service. The FBR has decided to provide the service in view of the fact that 27,000 complaints are pending before Appellate Tribunal Inland Revenue (ATIR) and 5,000 cases before the customs tribunal.
Alternative Dispute Resolution Committees ADRCs intend to be formed within 60 days of receipt of the request from taxpayers. The ADRC provide their recommendation within 90 working days. In addition, the recommendations of the ADRC bin are binding if the FBR does not make a decision within 90 days.